FAQ

Can you send me more pictures of the desired model?

Sure, you can send the link or full name of the products to customer service to ask for more pictures.

Can I pay with my VISA/Mastercard card?

We encourage people to use Bitcoin and Western Union; however, we also process Paypal/Visa/MasterCards for limited times. If you do not find the option available, please come back another time and contact customer service.

Is your website safe?

We will provide you with a tracking number after you order, so you can track the package all the way. Please do not worry. Also, all your personal information used on our site is confidential.

Where can I look for information on the order I placed?

Your Order Confirmation email contains the details of your order, including the order number. You will also receive a tracking number to track your order.

How long does it take for the parcel to arrive?

After placing the order, we will process and ship it within 72 hours. The logistics usually take 7-10 days, making a total of 10-13 days for delivery.

What should I do if my credit card payment is incorrect?

If an error occurs while using a credit card for checkout, you can place the order again and then cancel the unsuccessful payment. Contact your credit card company to confirm its status. If you need assistance, please contact us.

How can I cancel or change my order?

You can contact our online customer service via email to cancel or change your order.

Do you guarantee my privacy?

Yes, we guarantee a safe and reliable online shopping experience, ensuring absolute customer privacy and confidentiality.

My package was returned to the sender, what should I do now?

If your package is returned, it may be undeliverable. Please contact customer service for assistance.